Legal

Refund Policy

Last updated · July 1, 2026

For laboratory research use only. Not for human consumption. All Atorix Labs products are sold exclusively for in-vitro research.

Because research materials are sensitive to environmental conditions, we accept refunds only in specific circumstances.

Eligible refunds

  • Products damaged during shipping
  • Manufacturing defects verified by our QA team
  • Shipments lost in transit after 21 days

How to request a refund

Contact us within 7 days of delivery with your order number and supporting documentation.